GENERAL TERMS AND CONDITIONS
DELIVERY RATES
• All rates are in Philippine Pesos (Php).
• All rates are inclusive of VAT.
• Rates are subject to change with prior notice.
• Rates are fixed for Unlimited Pouch based transactions.
• Minimum Parcels required for Free Pick up is 3 parcels; otherwise, a Pick up fee of P50 will be charged accordingly
CASH ON DELIVERY FEE
• COD Fee of Php 35 or 3.5% will be charged based on the declared to be collected cash
• Collected amount less the Service Fee will be deposited into nominated bank account the next day from the confirmed delivery date (Metro Manila only). Provincial areas will be remitted on a bi-monthly basis via 2GO. Check releasing is every Friday.
• COD fee will be automatically deducted from the collected cash before remittance.
• Collected amount is insured for the full amount.
• Client is responsible for bank fees incurred for COD deposits, if there is any. Contractor’s preferred bank: BDO and/or BPI.
2.6 Client is responsible to ensure that COD amount is written on the Special Instructions field in the waybill i.e. COD – Php amount. Contractor is not liable for uncollected amount for failed COD declaration.
2.7 Contractor shall perform 3 Free Delivery Attempts.
2.8 The 3 Free Delivery attempts will not be applicable to the following reasons; thus, additional Shipping fee will apply:
b.i. Consignee refuses to pay
b.ii. Consignee refuses to accept delivery
b.iii. Consignee does not have the Full Collect Amount
b.iv. Consignee does not have the Full Collect Amount
b.v. Consignee requests redelivery at a later date
b.vi. Redelivery to a new address
CHARGEABLE WEIGHT
Chargeable weight for Own Packaging shipments is the actual weight (weighed in a scale) vs. volume weight (dimensions of package), whichever is higher rounded up to the next whole number. To compute for the volume weight, use the following formula: Length (cm) x Width (cm) x Height (cm)/3500. Example: 12cm x 12cm x 10 cm/3500 = 0.42 kg (1kg Volume Weight – rounded up to next whole number)
PROPER PACKAGING
The CLIENT is responsible for properly packaging and securing parcels for shipment to ensure safe transportation with ordinary care in handling.
- CONTRACTOR reserves the right to refuse acceptance of parcels which are not properly packed for shipping. Items found as NOT properly packed parcels may be returned to the shipper for proper packing.
- A penalty will apply equivalent to shipping fee based on the size of the package/s and Shipper’s location if carriage is refused by the carrier due to leakage as a result of improper packaging.
- UNLIWEIGHT pouches are subject to fair use. For the security and safety of clients’ shipments, CONTRACTOR reserves the right to refuse acceptance of parcels that show visible abuse and misuse due to overstuffing causing undue stress on the pouches which may result in but not limited to tears, leaks, damage and loss of the contents.
- CONTRACTOR reserves the right to refuse acceptance of parcels if deemed that misuse and abuse of UNLIWEIGHT pouches may result in putting other clients’ parcels at risk.
• PROPER DESCRIPTION
The CLIENT is responsible for declaring the proper description of the contents of each parcel.
• LOSS INSURANCE
Insurance fee is 1% of the Declared Value. The commodity value must be declared on the Declared Value section of the waybill to be eligible for the full insurance.
- 6.1 Maximum liability for losses shall not exceed the actual declared value at a 1% Insurance fee
- 6.2 Claims for loss must be filed in writing within fifteen (15) days from the date of shipment’s delivery.
a. Client must inform the CONTRACTOR for items beyond 10,000 for monitoring purposes.
• DAMAGE
Damage is not covered by Loss Insurance. CONTRACTOR shall not be held liable for any damage during transit for reasons other than gross negligence in the handling of the parcel. It shall be conclusively presumed that the item is in good order when it is delivered should the package not be opened in the presence of the courier and the damage reported immediately to the courier.
• DELIVERY
- The CONTRACTOR shall not be held liable for any loss, delay, non-delivery or misdelivery of the shipment due to the act of God or force majeure including but not limited to natural disaster or calamity, bad weather conditions, strike, wars, rebellion, civil commotion, act of public enemies, act of omission, fault of shipper or shipper’s consignee and its agents, third party claiming interest in the shipment and government agencies with actual or apparent authorities; nature of the shipment or other characteristics, defect or inherent vice thereof or those not patently due to the fault or negligence of the CONTRACTOR, its employees or agents.
- The CONTRACTOR shall make three (3) delivery attempts.
a. In the event that the intended consignee is not available, the CONTRACTOR shall deliver to the consignee’s representative at the consignee’s address.
b. In the event that the no person is available after three (3) delivery attempts, the parcel will be held at the warehouse of the CONTRACTOR.
c. A new shipping fee will apply after the original three (3) attempts and will be considered a new shipment.
d. Failed/delayed deliveries after attempts and efforts were made shall be included in the billing statement with valid reasons such as but not limited to the following are considered valid: Incomplete/incorrect address of the consignee.
e. Consignee moved to unknown address.
f. Consignee not available to accept delivery and there is no authorized representative to accept delivery.
g. Consignee refused to accept delivery.
h. Consignee unknown.
i. In cases of natural calamity.
j. There may be areas where consignee/customer may be asked to meet the courier within the building premises due to parking and office reception restrictions.
k. The same shipping fee will apply as a Retrieval fee upon request of the client
• RETURN TO SENDER
In the event that the package is tagged RTS (Return to Sender), a RTS fee will apply equivalent to the shipping fee based on the size of the package/s and Shipper’s location. To prevent RTS fee, client is expected to provide disposition within 24 hours after the reporting.
• In the event that the shipment is cancelled after pick up of package, a Cancellation Fee will apply equivalent to the shipping fee based on the size of the package/s and Shipper’s location.
• In the event that the Shipper requests for RTS (Return to Sender) an additional shipping fee will apply equivalent to the shipping fee based on the size of the package/s and Shipper’s location.
9. PAYMENT TERMS AND CONDITIONS
- Next Day billing via BDO Bank transfer, Check Pick up or Bank deposit
- The Company reserves the right to hold COD collections remittance for failure to settle invoices on due date.
- A penalty of 2% per day will apply for overdue invoices.
• VALIDITY
• This Terms & Conditions Policy is legal and binding, and will be in effect from date of sign up.
• This Terms & Conditions Policy shall be in effect and in full force upon the execution hereof, unless terminated by either party, provided that a written notice given thirty (30) days prior to the date of termination.
Above details are immediately in placed upon signing up. Should you have any questions, concerns, or special requests, please contact the assigned Account Officer for approval. We look forward to the start of a successful and productive long-term partnership with your company. Thank you for choosing Courier Express!